Privacy Policy

We collect information that you provide directly to us, including:

• Personal identification information: Name, email address, phone number, date of birth, and postal address
• Health information: Medical history, skin conditions, allergies, and treatment history relevant to our services
• Payment information: Credit card details and billing information (processed securely through third-party payment providers)
• Treatment records: Before and after photos (with your consent), treatment notes, and progress records

We use the information we collect for the following purposes:

• To provide, maintain, and improve our treatments and services
• To schedule and manage your appointments
• To process payments and send invoices
• To send appointment reminders and follow-up care instructions
• To communicate with you about promotions, offers, and clinic news (with your consent)
• To comply with legal obligations and protect our rights

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party service providers who assist in operating our business (e.g., payment processors, booking systems)
• Legal requirements: When required by law or in response to valid legal requests
• Medical referrals: With healthcare providers when a referral is necessary for your care (with your consent)

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data storage and transmission
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection practices

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings.