Cancellation Policy

We require a minimum of 48 hours notice for all cancellations and rescheduling requests.

To cancel or reschedule your appointment, please contact us through one of the following methods:

• Phone: Call us on 0437 725 780
• Email: hello@omniclinic.com.au
• SMS: Text us on 0437 725 780

Please include your full name, appointment date/time, and reason for cancellation.

For certain treatments, a deposit may be required to secure your booking:

• Deposits are typically 20-50% of the treatment cost
• Deposits are non-refundable but may be transferred to a rescheduled appointment (with 48+ hours notice)
• Deposits are forfeited for no-shows or cancellations with less than 48 hours notice
• Deposits must be used within 6 months of the original booking date

For clients with pre-purchased treatment packages:

• Standard cancellation policy applies to each individual session
• No-shows or late cancellations will result in forfeiture of that session
• Packages are non-refundable and non-transferable
• All sessions must be completed within the validity period (typically 12 months)

We understand delays can happen, but please be aware:

• Please arrive 10 minutes before your scheduled appointment
• If you arrive late, your treatment time may be shortened to accommodate other appointments
• Arrivals more than 15 minutes late may be treated as a no-show
• Full payment is required regardless of shortened treatment time due to late arrival

In the rare event that we need to cancel or reschedule your appointment:

• We will notify you as soon as possible
• You will be offered the next available appointment or a full refund
• Any deposits will be fully refunded or transferred to the new booking

We understand that emergencies and unexpected situations arise. If you need to cancel due to exceptional circumstances such as:

• Medical emergencies
• Bereavement
• Natural disasters or extreme weather events

Please contact us directly, and we will do our best to accommodate your situation on a case-by-case basis. Documentation may be requested.